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Privacy policies

Privacy Statement Index:

Information We Collect and How It's Used
Sharing of Information
Legal Disclaimer
Glossary of Terms
Contact Information


We Honestly Care About Your Privacy we want to assure you at, your privacy is a top priority.

Information provided to us as a result of your on line purchase is completely confidential - Raphael does not sell, rent, or loan any personally identifiable information regarding its customers to any third party in ways different than disclosed in this privacy policy

At Raphael, we have created this section of our website dedicated to the straight forward explanation, as simply and clearly as possible, of the way we function and what you, as our valued visitor, are going through by visiting our E-commerce site and what your rights to privacy are.

Questions regarding this statement should be directed to our Customer Center by email, or by phone at 514-288-1133

Information We Collect and How It's Used

Information You Explicitly Provide VIA

To process your order, we require your name, billing address, phone number, e-mail address, shipping address and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by e-mail and only if that fails, or if time is critical, will we try to contact you by phone. We process your orders ourselves, in house, and thus the sharing of this information is usually non-existent with any third parties. However, when we have to share this information, it will only be that information which is absolutely necessary, with those third parties that may be involved in the processing of your order in the future. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. Any sharing of personal information will be only with service providers (such as banks, credit card verifiers, etc.) in processing orders.

When making a payment via the Paypal option be aware that you will be entering your personal and financial information on the Paypal website even though the Raphael logo frames the top of the page. This is for ease of navigation back to the Raphael site. For information provided on the Paypal web site please refer to Paypal’s Privacy Policy. None of the information provided by the user to Paypal is shared back to the Raphael site as all necessary information to process the order are already provided by the user to Raphael before the payment. Paypal simply communicates to Raphael the approval or not to accept the purchase.

Contact Us or  Emails:
When you decide to contact us through one of our email addresses for a suggestion, question or problem via the Contact US form, you will be supplying your name and email address and we will only use that information to send you a prompt reply.

Catalog Requests from
When requesting a catalog via our web form, you are required to provide your full name, shipping address and phone number. This information will not be shared or sold to third parties and you will not receive additional mailings other than the Raphael catalogs. To opt-out from your catalog subscription please contact us via email

Raphael discloses that when using the Tell-A-Friend service the user will be asked for the friends’ name and email addresses. These information are used exclusively for a one time invitation email and are not stored for future use.

Automatically Collected Information

Shopper ID
Upon visiting our site, we assign you a unique Shopper ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits. Cookies used by are not tied to personally identifiable information. If you are uncomfortable with the idea of being assigned a Shopper ID, we recommend disabling cookie support in your browser (please see your browser documentation for specific procedures). You may still place an order by phone, fax or postal mail. Disabling cookie support will disable the shopping basket feature of our site.

IP Address
We record IP addresses in the aggregate for monitoring the level of activity on our site, but we do not link this to your Shopper ID.

Sharing of Information

It is our privacy policy here at Raphael to respect the privacy of our visitors to the utmost of our ability. We do not share your personally identifiable information with any other entities other than the necessary third parties in the normal processing of your orders.


We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our internal fulfillment system. To further enhance our security measures, our fulfillment system is not accessible via the Internet and we delete from our web site database all credit card information within 24 hours of receipt.



Order information
If you make any changes to your order, please contact us via email: or phone us at 514-288-1133 and we will be happy to assist you. will send you a confirmation after receiving any changes/updates made to your order.

Account Information
If you’re a Raphael account holder your information can be accessed any time to make corrections to your shipping/billing addresses, password, email, subscriptions, credit card (if you opted for storing it) and open orders. To access your information simply click on the My Account tab located on top of every page and log-in providing your email and password.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Glossary of Terms

Cookies (we're not sure how they got this gastronomic name)
Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

If you do not accept or if you remove our cookies, you will not be able to complete a search or make a purchase on our site.
Cookies are used to let us provide some of the services in our websites. If you choose not to receive cookies to your computer, this may affect the quality of services that we provide, or in some cases, you will not be able to use such services.

IP Address
When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, e-mail address, etc.) from your IP address alone, though a static IP address makes this easier.

Shopper ID
A unique ID assigned to each shopper that visits an online store with a shopping basket system. Each store you visit will assign you a different ID. Many stores use a cookie to save your Shopper ID for re-use when you return to that same store. Some shoppers find this convenient and others find it objectionable.

SSL Encryption
A method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. Web pages where SSL encryption is activated are typically identified by a lock or key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location.

Return Policy  Due to high demand, Customs issues, and the deep discounts offered, we do not accept Exchange, Return or offer Refunds.
All sales are Final.



Contact Information


If users have any questions or suggestions regarding our privacy policy, please contact us at



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